Effective Date: January 6, 2025
At FujiFlag, we are committed to providing high-quality services for feature flagging and remote configuration. We understand that circumstances may arise where a refund is necessary. This Refund Policy outlines the conditions under which refunds may be issued and the process for requesting a refund.
1. General Refund Policy
FujiFlag services are subscription-based. By subscribing to our platform, you agree to the terms of this Refund Policy.
1.1. Eligibility for Refunds
Refunds are generally not provided for:
- Change of mind.
- Partial use of the subscription period.
- Failure to cancel your subscription before the renewal date.
However, refunds may be considered under the following conditions:
- You experienced technical issues directly caused by FujiFlag that rendered the service unusable, and we were unable to resolve the issue.
- You were charged in error or for a plan you did not intend to purchase.
2. Subscription Cancellations
2.1. Canceling Before Renewal
You may cancel your subscription at any time to avoid future billing. If you cancel before the next billing cycle, you will retain access to the service for the remainder of your current subscription period.
2.2. No Refunds for Early Cancellation
If you cancel your subscription during an active billing period, you will not receive a refund for the unused portion of the subscription.
3. Refund Requests
3.1. How to Request a Refund
To request a refund, please contact our billing support team at support@fujiflag.com. Include the following information:
- Your account details (email and subscription ID).
- The reason for your refund request.
- Relevant supporting evidence (e.g., screenshots, error reports).
3.2. Response Time
We aim to respond to all refund requests within 5 business days. If approved, refunds will be processed within 10 business days to the original payment method.
4. Free Trials and Promotional Offers
FujiFlag may offer free trials or discounted promotions. Refunds are not applicable for:
- Expired free trial periods.
- Subscriptions purchased through promotional discounts unless there is a billing error.
5. Disputes and Chargebacks
If you believe you were charged in error, please contact us directly before initiating a chargeback with your payment provider. Unauthorized chargebacks may result in suspension of your account until the dispute is resolved.
6. Changes to the Refund Policy
FujiFlag reserves the right to modify this Refund Policy at any time. Any significant changes will be communicated via email or on our website. The "Effective Date" at the top of the page indicates the latest revision.
7. Contact Us
If you have questions or need assistance regarding this Refund Policy, please contact us:
- Email: support@fujiflag.com
Commitment to Customer Satisfaction
At FujiFlag, we strive to ensure your satisfaction with our services. If you encounter any issues, we encourage you to reach out to our support team so we can resolve them promptly.